Refund Policy

Membership purchases are one-time payments and do not renew automatically. Membership refunds are reviewed individually by customer support; approval is not automatic. The credit-use percentage rule below applies only to credit packs, not memberships. Applicable statutory rights remain unaffected.

We use the existing MyIMG credit-purchase refund rules. A full refund is available when requested within 30 days and less than 20% of the purchased credits have been used.

Purchases older than 30 days, credit packs used beyond 20%, and accounts terminated for policy violations are not eligible under this rule. Applicable statutory rights remain unaffected.

For a billing or technical issue, email support@myimg.tv with your account email, order ID and a description. Approved refunds are returned to the original payment method; provider and bank posting times vary.