Refund policy

We use the existing MyIMG credit-purchase refund rules. A full refund is available when requested within 30 days and less than 20% of the purchased credits have been used.

Purchases older than 30 days, credit packs used beyond 20%, and accounts terminated for policy violations are not eligible under this rule. Applicable statutory rights remain unaffected.

For a billing or technical issue, email support@myimg.ai with your account email, order ID and a description. Approved refunds are returned to the original payment method; provider and bank posting times vary.